Hattie Hasan

When you know, you know

At the end of March I was invited to speak at an event in front of 500 entrepreneurs about the importance of being a key person of influence in your industry.
My industry; plumbing, is one of the most traditional (or should I say Old Fashioned) in the world. It's a world of men doing manly things in menly ways.
How come then, have I managed to build a successful plumbing business that has thrived for over 20 years and continues to attract customers from all over the UK and women wanting to be become plumbers?
It comes about because of something else.
Because as women we have an approach that is not just concerned with fixing the problem, but is also concerned with the customer experience.

At the event I spoke about the magic of water, the fact that in many countries of the world it IS magic to turn on a tap and have water flowing from it.

I spoke of the legacy I wish to leave. 
Part of that legacy is having a bit of you outlive you. All key people know why they do what they do, and where they are going.  

The process of writing a book helps to clarify your message and get deep down to what you want to say to get the message across. 

For me, becoming a key person of influence in my industry means that I can not only be seen and heard showing how AWESOME we as women are, but that I can also access some of those awesome women and help them achieve exactly what they want in their own lives.

I meet and talk with entrepreneurs all the time and love talking to people who want to take control of their lives and I would love to talk to you too. 
If you would like to know how I became a key person of influence in my industry and how you can become one contact me hattie@stopcocks.net
My book is available for purchase, or you can download some free chapters to 'try before you buy' at http://joyofplumbing.co.uk.

And of course...if you want a female plumber, just take a look at http://stopcocks.co.uk

The evidence is out there

If you are a female plumber reading this; you will know how much you are loved by your customers. You have no doubt heard many stories from them about disasters they’ve had, and how different it is having you in their homes.

This message needs to be broadcast on a wider scale. I was speaking to a researcher today. He told me about a trucking company owner who is bound by equal opportunities laws that means he has to employ women on an equal basis to men. The thing is, this man was over joyed by the women he employed. On a regular basis they would clean, the cabs of the truck, wipe down the greasy residues off the doors. They were just as competent (if not more so) than the guys, they put in extra hours and would do the little things the guys wouldn’t think about, like vacuum out the back of the truck after a delivery.

On speaking to colleges and trainers of women plumbers (and believe me I’ve done a lot of that recently) they consistently tell me that the women are acing all their studies. They turn up early to class and are often the last to leave. They practice more, and don’t submit a piece of work until they are sure it’s ‘perfect’. As students and work mates they are easy to get along with. They use their initiative, and don’t waste any of the time spent in college.

In conversations with merchants and suppliers, they say, when a woman comes in, she buys what she needs and then leaves. She doesn’t spend any time ‘hanging around’.

If you are a student reading this you’ll probably be wondering about whether you have a future in plumbing. The categorical answer is YES YOU DO.

Last month we had a meeting in which we decided; enough is enough. We have too many women contacting us that have spent time and money training, but are now finding they can’t complete their NVQ, because this system is letting them down.

We have this week launched a scheme to find a way to get you qualified. Stopcocks has launched the brand new ‘Friends of Stopcocks‘ scheme in London, Manchester and Leeds.

The scheme aims to get customers so that we can offer internships to trainees needing their NVQs signed off. You can find out about the scheme by clicking HERE

You can also help us to help you. I’m sure you have told your friends and family that you are training right? Well now you can tell them about the Friends of Stopcocks Scheme. It is for customers wanting bathroom refurbishments. They get the bathroom of their dreams at a discounted rate, you get your qualification signed off.

 

Living the life you really, really want

Everybody tells you to follow your dream, do what you love etc etc

 

I am a huge believer in that and ever since I've been able, I have tried to live the life I really, really want.

All that's great but it doesn't come without a few basics.

1. As Napoleon Hill famously says "You must have a burning desire"

2. As Marianne Williamson famously wrote for Nelson Mandela  "Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure."

3. As Daniel Priestley says "Every industry has an inner-circle full of “Key People of Influence” …

Put those into a melting pot, add your own unique perspective and "voila!"

Bookcover
Have I applied these philosophies?

I have a burning desire to inspire women of all ages to be everything they want to be

My fear about being powerful beyond measure follows me close all the time

I am the KPI in my industry and it's time to put that to the best use.

There are free chapters available from HERE

A guide to living the life you really, really want

The Joy of Plumbing

Today I have had the pleasure of speaking with two female plumbers in different parts of the country. 
We have been sharing stories about our journeys into the plumbing world. 
It seems our journeys have been quite similar.
We all started off doing something completely different.

I was a primary school teacher,
Karen, a computer art designer and Mary a nurse.
I know why I chose plumbing, because of my love for water and metal and making things work.

For Karen, it was that she wanted to earn money for herself and be proud of a job well done. Mary just knew she wanted to plumb.

It's clear though that for all three of us plumbing has changed our lives. You could say, it has given us our lives.

So much so that Stopcocks Women Plumbers is now dedicated to creating the next generation of female plumbers, and I am writing a book called simply... 'The Joy of Plumbing'

The journey from tomboy to sports fiend to motorcycle despatch rider to teacher to plumber shows that women are mistresses of reinvention.

The liberation of my life and the confidence I have gained through being a plumber is not unique to me. Both my companion plumbers agreed that making that change gave them things they never could have predicted. 
I'm not the only one to say 'It's not about the plumbing'. It's about being a hero, fixing a problem, designing perfection, seeing the look of relief in the customers eyes when you turn up.... on time, and do a neat and competent job, and leave them smiling.

It's about leading the life you want, and having the confidence to step into any situation knowing you'll endure.

It's The Joy of Plumbing!! Coming out soon. If you want to pre-order, just contact me; hattie@stopcocks.net

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The Time is Now!

The Time is Now!

The brain is the most fascinating of organs. The only way we know anything, or feel anything, or believe anything is because our brain tells us to do so.

When we fall over, or are involved in some kind of an accident, we see things in slow motion. Time seems to slow down.

Why is this?

To explain, picture this..
Imagine the brain is working like a movie on a spool showing at an old time picture house.
There are a certain number of frames per second running by the lens.
If you've ever wondered why time is perceived as it is, then wonder no more.

In my twenties I was involved in a motorcycle accident where I was thrown off the bike and went somersaulting over the boot of a car.
It happened in slow motion.
To the people at the side of the road, I guess it happened in a split second.

However, I can recall flying through the air.
I remember having time to think, 'I've got to tuck my head in and roll'.
I even had time to actually, do the things I'd thought about.
As a result, I rolled off the boot of the car and suffered no physical injury at all.

The adrenalin that was released at the time of impact served to speed up my 'frames per second', making me experience the event in apparent slow motion.

Since, deciding that Stopcocks will be the 'fastest growing women's plumbing company in the UK, time has felt so slow.
The calendar tells me it's only been five weeks, but my brain feels like it's been an age.

Time for me to take stock.
What have I done to make the dream a reality?
First, I have identified the dream.
The plumbing company,
The Global Water Management,
There is a third goal which is actually a by product of the other two.

Every girl wishing to be a plumber in the future can be a Stopcocks plumber.
I have communicated with the universe about the things I need and those things have shown themselves to me.
I have believed and lived, the dream and every day have been rewarded.
I thank so many people, and so many things for their part in this great adventure.

I call out to women plumbers, who believe, as I do that their very existence IS making a difference to the world.
Let us start the work, and leave it as a legacy for our children.
It has begun.
The Time is Now!

'Good'

Good

There are some truly wonderful people in the world. I have the pleasure of knowing quite a few of them myself.

I have always believed that if one is good then one will receive good things.
Even when I was growing up (this was not the happiest of times) I had a sense of being 'good'.
'Good' meant never annoying anyone. As a child this is often what being good means.

There is so much more to it than that....

I met an extraordinarily 'good' young woman yesterday.

She had found me in her search to become a plumber and she came for an interview.

I felt her integrity straight away. She was so full of respect and love for her family.

As she spoke about her dreams for her future and that of her family I saw a strength in her that impressed me so much that I offered her a place in our company with open arms.
She is only 18, she hasn't started her plumbing training yet.
She has all the quality and all the integrity, and total commitment to her passion and purpose, I could possibly have hoped for.

I have met so many 'good' people over the past few weeks.

I met a couple who, instead of asking for wedding gifts, requested a collection be made to have a reservoir built in an Indian village. They were so successful in their collection that a bore hole was also funded to enable that village to have water all year round.
I have the fortune to be an honorary member of their family. Hi guys! You know who you are.

The number of 'good' people that I have come into contact with in the last few weeks since beginning my journey into business has been truly awesome.
Everytime I focus my thoughts towards what I need next, the person, or the resource shows itself to me.

I can hardly get over how exciting and how wonderful this whole journey is becoming for me.

The reality of "Stopcocks" the Fastest growing Women's Plumbing Company in the UK is beginning to take shape.

A bien tot...

Water is Life

Water is Life

Why is there life on Earth?

Why did this planet grow life and not Mars or Jupiter?

What an amazing thing thing it must've been when Earth moved to the exact spot in the galaxy, in the universe where hydrogen and oxygen were formed and mixed to the exact 2-1 ratio H2O. VOILA! Water was born....

Water, that ever changing,ever moving substance. The very same substance that through it's cycles formed the atmosphere in which life could begin.

If only David Attenborough could've been there to give us the blow by blow (or should that be flow by flow?), in his brilliant hushed tones. It would be a few million years before people arrived. Until then, water ruled. To the first forms of microscopic life, I guess water felt as vast as the universe does to us. Ever present and never ending.

The amount of water that was created all those millions of years ago is, incredibly, the SAME amount that exists today!

All that water we drink, or wash in, or hide under an umbrella to avoid has been here before. It's seen it all, done it all and if it could, it would've bought the T-shirt.

I imagine a single drop of water has travelled more miles than all the human race put together.

I would like to think that the water I am drinking today was once falling in the Himalayas, or once part of the ice that melted across the Bering Straits.

Perhaps it was, and perhaps it also passed through the gullets of dinosaurs, and along the body of a blue whale. I can dream can't I?

 

In some way it seems a shame to trap this fantastic element in closed central heating systems. The consolation is I suppose that it still gets to move around albeit a very boring journey. No wonder it breaks out at any opportunity and runs under your floor boards.

 

The saddest sight has to be stagnant water. Water that has no movement, water that has no life.

This has got to be the most unnatural thing of all.

 

Sadly, there are places where water has no life. Where the life in it has been destroyed by chemicals, put there by people.

Global Water Management aims to work out how the effects of pollution can be reversed.

WATER IS LIFE.

The Secret of Secrets

The Secret of Secrets

What makes a secret secret?

Have you ever noticed that the more unobtainable something is the more we want it? It's human nature to be curious.

How many parents have told their child NOT to do something and then turned round to see their darling doing EXACTLY the thing they were told expressly NOT to do. (Gotta love 'em)

Screen shot 2009-12-06 at 09.55.00

I could site many examples in my own experience but also in society where this has really helped sell.

Do you remember the whole "Relax" campaign of the 80's? OK the tune is good and the beat is OK to dance to but the song itself (in my opinion), was mediocre. Until it was slammed and banned and made unobtainable.

Then, even I had to have it. Tell society they can't have something and you can be sure they will want it.

Internet marketing has been using the ploy for years to good effect.

Here's the secret.. about secrets.

Once you know it, then you really won't know what all the fuss was about.

The simplest thing in the world has got to be creating a secret. If you want to create a buzz around anything at all the first words to come out have to be..

"I've Got a Secret"

Before you know it people will be clamering and wondering what on earth your secret could be.

Actually.. as it happens.. I do have a secret......

Lucky or What?

Lucky or What?

OK OK so it's been a while. You're telling me. I have been living and learning.

What for a whole year?! I hear you shriek. Lucky for you, I'm back.

For many years I have believed myself to be extremely lucky. Lucky to be born, lucky to be alive, lucky to be here in the west, lucky to have the family I've got , lucky to live where I live..... You get the picture right?

Luck is a fascinating thing. A few weeks ago I was upset by the news that my mother was rushed to hospital. This was particularly worrying because there had been a few deaths in my life recently and mortality was uppermost in my mind at that time......

I live 160 miles from her so my first thought was about arranging my day around getting down to London as soon as I could. Yes, most certainly I drop everything and run, but do I tell everybody, do I throw the dogs in the car, do I tell no one and leave the dogs at home? It was a crazy half hour at least of headless chicken syndrome. Of course no member of my family was answering their phones either which added to my own construction of what must be happening.

Luckily (there's that word again) for me, I am the sort of person that actually does think twice. I figured that it was going to take me a minimum of three and a half hours to get there, but that would be elongated to four and a half if I left immediately, so I might as well wait the half hour and use it to sort out dogs etc and probably by then I would be able to reach someone on the phone.

Luckily (:)) a friend was able to see to the dogs and I set about preparing for my long drive.

Luckily, I was able to get my sister on the phone. She told me that my mum had woken up that morning unable to move, and unable to get out of bed. Luckily for her, it was half term and my sister who would ordinarily be at work, was at home.

Luckily for them, my brother in law was on the late shift so they were able to get round there and pick my mum up to take her to the hospital and leave a message on my voicemail.

Luckily for my mum, who was terrified at her inability to lift herself out of bed and the crazy dizziness she suffered made her scared to move anyway, didn't have to go down any stairs to let my sister in because my sister has a key.

Luckily, the doctors told her that she had not suffered a stroke, heart attack, angina attack, or any of the other scary things that went through her and all of our minds.

Luckily, she had an inner ear infection which had given her vertigo. A very scary, but very curable illness, which meant she was sent home with some pills and advice.

Luckily, my sister was able to give me this information and I could relax and make sure I spoke to my mum every day until she felt better again.

Lucky or What?

Don't dream it, be it

Don't dream it, be it

Have you looked around you recently?

Do you realise how many things you are missing with every sweep of your gaze?
The same is true of everything you hear.

Our eyes and ears are merely the receivers. Up to 80% of what we 'see' or 'hear' is filtered out. This doesn't happen at our eyes or ears though.....

As children we don't have these filters. Infants are constantly exploring the world through the senses alone. What does it look like, feel like, smell like, taste like?

As we grow and are able to utter sounds they fascinate us. We want to make them again and again.

Children experience moments as they happen. A child can easily be distracted from pain after they've grazed their knee. They can just as easily be focused upon it depending on the reaction shown by those around them.

How is this possible? A pain is a pain right?
Sure, a pain is a pain, and then it's gone. It's our memory of it and our focus upon it that keeps it alive.

How comes a memory or a smell can bring up things that are long in the past?

We store so much in our unconscious mind that can be invoked in a split second. It's gone, it doesn't REALLY exist, yet we can feel the same emotion as if we are re-living all over again.

There is a syndrome, false limb syndrome. The arm/leg aches, or itches, yet there is no arm/leg.
The unconscious mind has been hard wired to believe the limb is there. When the limb is gone the unconscious doesn't 'know' this.

The unconscious mind does not distinguish between the real, imagined, made up or remembered.

Now, you may think this is a hopeless situation.

In fact, it is a very hope-full situation indeed. It means that we can re-train, or re-program our unconscious to believe something else is true.

The fact is, it takes just 21 days to re-wire a pathway in the brain.
A person with certain 'brain damage' can re-learn to say speak, or walk, or recognize numbers. The brain re-configures it's neural net to make this possible. But only if the individual wants it to happen.

Without the will, there is no way.

When we first learn a new skill, like walking, riding a bike, driving a car. We use all our senses to concentrate on that task. As we do it more and more, it becomes automatic. We no longer need to 'think' about it. Our neural pathways have been re-wired. Or should I say we have re-wired it.

Sound crazy? Maybe, but try it.

Be present. Experience life through your senses. Enjoy every thing you see, hear, feel, taste and smell. Notice that when you do this, you not only take in more of what is around you, but also, as you take notice of your emotional state too, you'll find that in those moments of being 'present' you are not thinking about your problems. Now, do this every day. Do it all the time. Do it constantly for 21 days.
While you are doing this you're living in 'appreciation'.
We live in a world full of beauty.
We may have grown up, but the beauty is still here.

I PROMISE you, as you start to live in appreciation, and you start to re-wire your unconscious mind to form this as your new habit, your life will change in ways that you couldn't imagine.
With all your senses alive and active, you'll notice when it does.

21 days to begin to change your life.

Personally... I'm on day 15.

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